Andrena Internet Network Management Policy

In compliance with the Federal Communications Commission (FCC) transparency rule, 47 CFR § 8.1(a), Andrena Internet provides the following Network Management Policy. This policy ensures transparency regarding our network practices, performance characteristics, and commercial terms. It provides the necessary information for customers to make informed decisions about our broadband services. Andrena Internet, FCC Registration No. 0027343177 (the “Company”), discloses all required information in this document and on our website.

Network Management Practices

• Blocking: The Company does not block or restrict access to lawful content, applications, services, or non-harmful devices.
• Throttling: The Company does not degrade or limit access to lawful internet traffic based on content, application, service, user, or device.
• Affiliated Prioritization: The Company does not prioritize any traffic to benefit an affiliate, directly or indirectly, including techniques like traffic shaping or resource reservation.
• Paid Prioritization: The Company does not engage in paid prioritization or favor some traffic over others in exchange for monetary or other compensation.
• Congestion Management: The Company employs reasonable, industry-standard network management practices to manage congestion within its fiber network. These practices aim to optimize network performance without unfairly impacting users.
• Application-Specific Behavior: The Company does not restrict access to specific applications or services unless necessary for security reasons, as outlined in the terms of service. Customers can freely access all lawful content, services, uapplications, and devices available through our broadband services.
• Device Attachment Rules: Customers may connect any lawful, commercially available device to the network, provided it does not harm the network. The Company does not require pre-approval for devices but does not guarantee device functionality. The Company is not responsible for monitoring the legality of customer-selected devices.
• Security: The Company employs industry-standard security measures to protect the network and end users. Devices involved in malicious activities, such as DDoS attacks or containing malware, may be blocked.

Performance Characteristics

• Service Description: The Company delivers high-speed internet through fiber-optic, cable, and fixed wireless technology, offering a variety of service tiers that may change over time. Actual speeds can vary based on network conditions and user-specific factors.
• Impact of Non-Broadband Internet Access Service Data Services: Not applicable.

Commercial Terms

• Pricing: The Company’s offerings are available on our website: https://andrena.com
• Privacy Policy: The Company’s privacy policy can be found here: https://andrena.com/privacypolicy
• Redress Options: For complaints and inquiries, please visit https://andrena.com or call 256-907-8690.